Service Desk Analyst

Start Date: 9/7/2018
Duration: 6 Months
Location: Zurich
Contract Type: Contract
Reference: HQ00007659
Contact: Silvana Baratelli
Salary: Negotiable

IT Service Desk (1st/2nd Level Support) near Zurich. The successful candidate will bBased in our Head office in Zug you will be part of a 4 person team supporting the day to day queries and jobs using our central ticking system, ServiceNow
supporting approx. 400 end-users. You will ensure provision of excellent customer service to clients guaranteeing the quality provided by the IT Service Desk to the business.    
At least 2/3 years of experience in a Service Desk / Technical Support role
Managing change within a fast paced, live production environment
Proven problem solving and analytical skills
IT support qualification and/or extensive experience
Excellent customer service skills
Excellent knowledge of Windows 10
Experience in managing and supporting deployment tools, such as Altiris
Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
Proficient skills in the Microsoft Office Suite
Fantastic team player, also able to work well as part of a distributed team of analysts
Exec level relationship management
Experience of AV support, such as video conferencing, corporate events
Nice to have:
ITIL v3 foundation qualification
Knowledge of MAC OSX Operating systems
Experience of scripting/coding, for example PowerShell
ServiceNow Administrator
Financial sector experience

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