Junior Application Support Analyst

Start Date: 3/1/2022
Duration: Permanent
Location: Zug, Switzerland
Contract Type: Permanent
Reference: HQ00007828
Contact: Veronika Bittoova
Salary: Negotiable

We are looking for a Business Application Support Analyst who would be responsible for supporting internal business users, analysing reported problems on both business and technical levels and working with internal IT teams to provide a resolution in an efficient and timely manner.

The role

Supporting business users in Baar and globally for our main metals trading system and other applications
Closely working with business analysts and developers to resolve reported issues
Regular communication on status and progress of pending issues to relevant stakeholders
Problem management and proposal of correcting measures to proactively prevent reoccurring issues
Involvement in the application testing cycle as part of the business request delivery process
Extend and maintain product support documentation for support staff and end users

Our ideal person

Self-driven and with the right sense of urgency
Willing to go the extra mile in supporting end-users

Minimum requirements

Education on degree level (or equivalent) in Information Technology
Use of ITIL processes and tools
Knowledge and use of business analysis methodologies
Strong SQL knowledge
Strong mathematical knowledge
IT development technologies and processes (SDLC)
Fluent in English written and spoken

To apply for this job please call quoting job number HQ00007828

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