Technical Support Analyst (Cornerstone)
Are you an ambitious Learning Management Technical Support Analyst looking to work in a progressive, international and highly valued company? You will perform service owner for the Cornerstone (CSOD) learning management system services as well as perform coordination and technical work to support and manage the platform, integrations, custom data extraction feeds and 3rd party service providers as part of a small internal team supporting the service.
Delivering value to our stakeholders requires us to:
Elicit Requirements from various stakeholders (including liaising with content providers on behalf of business)
Documenting implementation and work items for internal external team members
Communicate thoroughly and effectively with internal and external stakeholder
Maintain and track issues, tasks with the team in an agile fashion (tracking in Jira with Service Management and Confluence)
Assist support team members on support topics, resolve ongoing technical problems
Coordinate technical work with external service provider
Working with site administrators and business users to identify issues and elicit supporting information as needed
Working with both QA and vendor technical support teams to reproduce the issue and resolve it
Help with the deployment and configuration of new courses
The ideal candidate will have experience with the following technologies:
Cornerstone Platform (CSOD administration, technical configuration, integration, assist with ticket resolution)
Scripting (Powershell, SQL, HTML, CSS, good with Excel)
Atlassian toolset (Jira with Service Management, Confluence)
The minimum requirements are:
A minimum of 5 years of experience in delivering software solutions, consulting or supporting the required technologies
A degree in Engineering, Computer Science or Information Technology (or equivalent)
Fluent written and spoken English
Ability to work well independently and as part of a global team
We are committed to providing benefits, which promote mental, physical and financial well-being. From healthy meal options in our restaurants and bistros to free use of the in-house gym including sport classes with professional trainers.
We reimburse public transport for commuting to work.
We provide tuition assistance for further education and training courses.
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