IT Service Desk Analyst
Are you an ambitious, proactive IT professional with a passion for excellent customer service? Would you like to work in a very driven, successful, global enterprise (30,000 users+) dedicated to embracing and exploiting the latest technologies?
Are you looking for a company that will challenge you, offer you opportunities to develop new skills, and develop your professional portfolio?
Our client offers benefits like a relocation package, education/training, reimbursement of public transport, etc.
If so, you may find our position very interesting.
The main tasks and responsibilities:
Deliver best practice incident management (1st level support)
First point of contact for customer liaison and keeping customers informed of the progress of incidents
Recording, investigating, diagnosing, and resolving incidents
Communicating both proactively and reactively with all users and technical resolving teams
Ensuring correct reassignment of unresolved or misrouted incidents
Provide proactive support in order to consistently improve the "end-user experience"
Windows 10/MS Office 2016/2019
Active Directory Administration
Internet Explorer & Chrome
Remote Connectivity: Fortinet VPN/Citrix
Mobile Support: IOS
Market Data: Bloomberg & Reuters
Audio/Visual: Projectors/Video conferencing/Plasma TV's
Management of Anti-virus software
Minimum of 1.5 years of experience in a similar role
Strong English, oral and written. German is a useful extra
Educated to degree level.
Accredited in ITIL, ITSM
Strong customer-facing/personal interaction skills
To apply for this job please call quoting job number HQ00007880 .Apply for this job Email to me or a friend